About: Trafford General Hospital / Orthodontics

(as the patient),

I have been going for a couple of years and it as been fine. But then i had an exam on my appointment date, so as usual i rang up and there was no answer which happens all the time so i left a message asking to rearange my appointment. I never heard back from the orthodontist and still to this day have not recieved an appointment and it has been a few months now. i still keep ringing and leaving messages but never get an appointment, also to top it off i went down to day and the receptionist said she cant make the appointment, but my orthodontist was not in today. What am i meant to do?

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Response from PALS/PPI Manager, Trafford Healthcare NHS Trust

Many thanks for taking time to post your comments, and may I apologise for any inconvenience caused.

Your comments have been passed on to the appropriate staff to share within their teams.

Should you require support in taking this matter further please contact the Patient Advice and Liaison Service (PALS) on 0161 746 2019.

Kind regards


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