"no communication from the freeman"

About: Freeman Hospital

I was referred in june/ July 2014 as I had blood in urine. My appointment was 15August and I had an ultrasound and x-ray. Then on 2nd September I had a bladder exam by camera. The doctor said that I would have a CT scan and it no kidney stones would be discharged. As a letter was sent to my GP' but not to me as requested' it was the first times stones had been mentioned.. The CT was done on 2nd October but I have never seen anyone from the actual department since the 2nd September. It is now the 12th December, ( 15 weeks since the clinic and 10weeks since the CT scan). In the 15weeks I have been in much pain, profuse bleeding in my urine and thick urine with thousands of small shreds of crystals. Apparently my GP cannot do anything about it because " the hospital is dealing with it". I did pass a stone and have it still to be analysed but when on earth am I going to get an appointment to see anyone at all even to give them the stone.. Perhaps they don't bother when you are over 70. I have been waiting since august to go abroad as my only brother lives abroad and I cannot get travel insurance. I did phone several times to no avail but have just managed this week to speak to the secretary who said that they have just had a meeting with the x-ray dept as the pics were not clear? Why on earth did they not see me as I at least could have given them proof. Per the letter to my GP there is more than one stone. More than 10 weeks now waiting for the results of a CT. Almost 6 months since blood found in urine. Shocking complete lack of communication or care.

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Response from Freeman Hospital

Thank you for taking the time to leave feedback on our services. We wish to offer our sincere apologies for any delay in diagnosis or treatment that you have experienced whilst a patient in the Urology Unit at the Freeman Hospital. We would like to ensure that you now have appropriate follow up arrangements made but, unfortunately, without your personal details we are unable to follow this up. We would be very grateful if you could contact Matron Sally Ridley on 0191 2448822 she will look into your concerns and address any outstanding issues.

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