"Good care but overworked staff on M1 ward"

About: Royal Bolton Hospital / Gynaecology

(as the patient),

I was admitted three times to M1 Ward in May and found my experiences traumatic.

The staff were fantastic, reassuring, caring and sensitive. I felt like my dignity was kept throughout and I was dealt with in a professional but endearing fashion, especially by three members in particular. One was a health care assistant (I think was named Donna apologies if this is wrong), a nurse who worked through the night and another nurse Ellen. All the nurses, students, consultants and staff were fantastic on the ward.

Not the staff member's fault but when I had come round from an operation, there weren't sufficient staff to administer pain relief or help me to the bathroom for quite a while in the night as they were tending to someone who was more in need then I was and I found the staff were often overworked. This is not any fault of the ward, but perhaps the NHS as a whole.

Thank you M1 from the bottom of my heart.

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Response from Heather Edwards, Head of Communications, Bolton NHS Foundation Trust

It is good to have thoughtful comments such as these as it helps us to know what we are doing well, and is appreciated by patients, and where we need to make improvments. Thank you for posting this.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful