About: Ninewells Hospital / Neurology

(as the patient),

Referred to neurology, headache clinic, at Ninewells.

Saw a Dr who was very brusque, verging on rude, dismissive and patronising. Instead of discussing history of symptoms and possible future options focused on, oddly, childhood experiences. It all went a bit freudian really.

Very grudgingly ordered some additional tests and made it explicit that my visit was a 'one time thing' and that I would not be receiving any follow-up, despite (again grudgingly) giving a diagnosis of migraines (you'd think then that a headache clinic would be the ideal place for follow-up!).

Then proceeded to refer me to another service without my knowledge. I only realised this when I got a letter through the post and phoned that service confused as to why I had received the letter/appointment.

Left the appointment (the original one) feeling upset and demoralised, as well as a bit aggravated by the odd course of questioning.

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Response from Alison Moss, Feedback Manager, NHS Tayside

Dear PatientZero

Thank you for taking the time to share your feedback. I am sorry that your experience of NHS Tayside has been negative. We are concerned to hear of your experience and apologise for the upset this has caused you. It is difficult for us to investigate the concerns you raise without further details. If you would like to contact me via feedback.tayside@nhs.net we would be able to undertake a full review with the aim of learning from your feedback in order to improve our services.

Kind regards.

Alison Moss

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