"poor decision making"

About: Countess Of Chester Hospital

I arrived at the jubilee centre for my operation, full of hope that my pain would finally be at an end when my wisdom teeth were removed. I had neither eaten nor drunk since 7.30am as instructed. I waited from 12 until 5 in a reception area for my name to be called, the hours went slowly as the room was freezing cold and most people waiting for relatives were eating and drinking infront of me. The nurse called my name and took me to get changed into a gown. I then sat alone for 45 minutes in a side room. When the surgeon arrived, he told me they could not perform my surgery because it was after 5pm. I was devastated and had to leave the hospital with the promise that I would get another appointment in the next 8 weeks. Not much of a consolation.

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Response from Countess Of Chester Hospital

Dear Sir/Madam, Thank you for your message. We are sorry you had such a poor experience. We take all patient feedback very seriously and therefore we would like to use your comments to see what happened on the day you attended. Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally, as well as advise you of any action that has been taken to prevent this situation from happening to another patient. The Patient Experience Team

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