"Every time i need an appointment it takes months..."

About: Queen's Medical Centre

Every time i need an appointment it takes months to get it. after waiting months, I go to my appointment, took me 40m to park I waited for nearly 1 hour and after the nurse says that my doctor was not there and I could see another doctor, (not good as only that doctor can decide about my situation) they rearrange for after 1 month, the earliest they can do. 1 month after, I go to the appointment. It took me 1.20m to park, this really absurd. I get there and give my details to the receptionist, who tells me that there is at least 1 hour delay. I sit down not happy but used to that. Just 1 hour after, a different nurse gets out and tell us that our doctor is not there and we have another hour waiting but we can see another doctor. After complaining and asked to be referred to a different hospital they suddenly they say that I can see a different doctor immediately so I go inside and the same doctor that last time saw me and it supposed was rearranging to see my specialist. The doctor tells me the same that they cant do anything and I need to see my own doctor. The nurse says that I should had said that it was for that doctor when I made the appointment, that was out of order as it was their mistake to waste my time that many times and for that many hours. The car park situation is a joke, trying to get into the hospitals car pak is impossible and the queueing time is unacceptable The service offering is horrible and im asking to be referred to a different hospital.

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Response from Queen's Medical Centre

Your comments and complaints are noted. We apologise for the parking problems we know many of our patients, visitors and staff have been experiencing at QMC in recent months. We have made changes to the allocation of car parks which has eased congestion for patients and visitors, but unfortunately continues to cause problems for staff. A full staff permit review will commence in the coming weeks – we are confident that this, along with the extra spaces we will soon be getting back as the tram works end, will ease the pressures on the site. We would like to know more about the difficulties you have experienced in making appointments and the breakdown in communication you have described so we can look into your concerns. Please contact our Patient Advice and Liaison service (PALS) on 0800 183 0204 or email PALS@nuh.nhs.uk if you wish to do so.

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