"Excellent medical care but left very angry"
About: Colchester General Hospital Colchester General Hospital Colchester CO4 5JL
Posted via NHS Choices
I came into Elective Care Centre on Tuesday 2nd December. As usual all of the medical staff were excellent. The pre op team, Consultant and Anaesthetist were all amazing and well supported by the Nurses . After my op I was transferred to Mersea ward where again the Nurses and support team were very professional, caring and informative. So where did it all break down. Once Administration got involved. I was informed by my Consultant at 8.30 am that all had gone well and He would arrange for my release papers too be raised. After numerous requests from me, negativity was the name of the game. Nurses got involved because the needed my bed this did not motivate Administration. At 3.00pm I became less understanding and insisted on being given my papers. The Mersea Ward Sister notice I was getting agitated and spoke to Admin. Within 5 minutes I had my paperwork. More evidence that the medical staff care. My parting view of Colchester General was one of what a shambles. Of course this is unfair in relation to the medical team. Admin need to understand the principle of leaving a good impression as they are the last people we as NHS Customers deal with. Thank GOD for the medical team because if the were as inefficient as the admin team we would never be cured.