"They saved my life!"

About: Queen Elizabeth Hospital (Birmingham)

A massive thank you to everyone that was involved and for all the wonderful care that I received. On 01/11/14 I collapsed at work and was eventually brought to QE Hospital after been taken to another hospital first where they suspected it was something to do with my brain. After scans at QE they confirmed I had acute hydrocephalus (fluid on the brain) and brain surgery was urgently required to relieve the pressure in my head as it turned out I was very close to dying. Further brain surgery was then needed to remove a cyst from my brain which was causing the hydrocephalus and this was to be done on 10/11/14. Thank you so much to the neurosurgeon and his team for the surgery and to everyone else too. Also special thanks to everyone on Ward 409. Everyone was so nice and the nurses work non stop and nothing is too much trouble for them.  The food was very good and I always looked forward to the next meal.  We are all so lucky, especially myself, to have The NHS and all the fantastic staff who work so hard, and I will be eternally thankful to everyone who helped.

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Response from Queen Elizabeth Hospital

Dear Will, Thank you for taking the time to provide feedback on your experience whilst being cared for by the Neurosurgical team on Ward 409 at the Queen Elizabeth Hospital Birmingham. We are delighted that you have had such a positive experience. We hope you are continuing to recover well at home. Your comments have been passed onto the senior staff responsible for this area; they will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; - Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. - Answer the Friends and Family Test question; you can do this as part of one of the larger surveys, alternatively you can answer it whilst in the Outpatient Department – there are posters explaining the different ways that you can do this. - Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. - Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2

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