"planned operation"

About: James Paget University Hospital

I went into hospital on Wednesday 3rd, for mastoidectomy, I had a right otticotomy and tympanoplasty. I should of been admitted to ward 9 and when ringing prior to admittance I found i was going on day care. I had a trolley rather than a bed, the nurses had no time for me as they were out of the depth, the surgical team were fab thoug. I was bought back to the ward around 2 pm, where I was constantly vomiting in between sleeping. The surgeon came round to check on me a 5pm and said if I wanted to I could stay over night which I was glad and pleased about, the nurse however said that's ok for him to say but we are the ones who have to give the bed to you....what happened to patient care? So I ended up home about 8 pm, with no after care advice, by midnight I had a paramedic out because I was bleeding... not good. I have since had to find out my own care advice. I think the time should be taken to explain all this to me as it's not been the nicest experience

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Response from James Paget University Hospital

I am so sorry that not all of your care was as you would have liked. I'm not clear from what you have said whether you were able to talk to anyone about it, or if this is something you would like to do now. It looks like your care was in December, but I was only alerted to your comment on Tuesday 6 January. I have circulated this to the teams concerned so they can review your experience. It is likely that the change from Ward 9 to day care was due to pressure on beds here and the number of patients attending A&E, but without looking at the detail I wouldn't be able to confirm this. I would encourage you to get in touch so we can follow up with you, as this isn't the experience we want our patients to have. You can contact me direct, and I can put you in touch with our Patient Advice and Liaison Team, or you can go direct to them - see more information at this link on our website http://www.jpaget.nhs.uk/patients-visitors/patient-advice-liaison-service-(pals)-and-complaints/ I hope we hear from you soon. Ann Filby, Head of Communications, 01493 452162, ann.filby@jpaget.nhs.uk

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