"Wonderful staff"

About: St Mary's Hospital

I had an appointment at the Endoscopy Unit for a Gastroscopy. I had heard various reports from friends of this procedure, ranging from gastly to ok, so I was slightly apprehensive. On reaching the unit I was treated with the utmost dignity, respect and professionalism. Everything was explained in detail and I discussed the option of sedation (which I had previously made my mind up to have) versus just the throat spray. The staff were so kind and put me under no pressure for one or the other and I decided to go with the spray only. It was absolutely fine and I experienced virtually hardly any discomfort. The procedure was done very quickly and efficiently. My thanks to the staff at Endoscopy, who were marvelous. Please relay this to them. Thank you.

Story from NHS Choices

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Response from St Mary's Hospital

Thank you so much for providing this valuable feedback. This has been shared with the Endoscopy team. I am pleased to read that you were provided with the high standard of care and treatment, and received a positive patient experience at such a worrying time.

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