"After being referred to Birmingham Dental Hospital..."
Posted by Anonymous
After being referred to Birmingham Dental Hospital in July 2014 by my dentist I have still not received the treatment I need. Today I travelled to Birmingham, after taking a day off work, to be told that my appointment had been cancelled and re-arranged for two weeks time. I did not received any advance notice of this cancellation. This followed an appointment two months earlier to the Boots Dental Outreach centre in Birmingham (another day off work) to be given exactly the same diagnosis as my dentist that had made the original referral to the dental hospital in the first place. So far two days lost income plus travel cost and my tooth still aches. I am not very happy! Also I have just sent an e mail complaint to the "Patient Advice and Liaison Service" and guess what the email address that I was told to send the complaint to firstname.lastname@example.org is not longer monitored! I am sure the treatment will be fine when I eventually get it, but this poor service, waste of resources on unnecessary consultations plus poor appointment administration is unacceptable.