"Amazing Staff /team ward 3 Hexham General"

About: Hexham General Hospital

I want to praise all the staff on ward 3 Hexham General including the admin, nursing team theatre staff and my consultant's team. I had a recent hip arthroscopy on 2nd dec 2014 and from start to finish I was made to feel comfortable and at ease. I was shown dignity and given choices. The ward was clean and all the staff were polite and caring. I want to thank them all for making a scary experience better than I could imagine. My consultant is fabulous, and saw me pre surgery to answer any questions I had and seen me after in the ward to talk through how the surgery went. Thank you! The anesthetists were great at explaining what would happen and really put me at ease. The recovery nurse was kind and helpful and all the nurses I seen that day were really supportive and helpful. The ward was busy but they always had time for everyone. They are all worth their weight in gold! They should feel proud to be part of such an amazing team! I hope they see this and get the recognition they deserve. Thank you to each and every one of you! :) Claire Rothery Cumbria.

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Response from Hexham General Hospital

Dear Claire, What a delightful review of your care at Hexham, thank you so much. I am delighted that you have had such a wonderful experience with us. I have forwarded your comments on to the teams in theatre and on ward 3. As a team, they set very high standards and are continually focused on improving their care and so it means everything to them to get this sort of feedback and understand the difference they have made. Thanks again and wishing you a lovely pain free Christmas. Best wishes, Annie

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