"Extremely understaffed = poor care received after..."

About: Calderdale Royal Hospital

My 5 year old son has had his tonsils and adenoids removed. The pre op experience was brilliant. However the nursing care received after his operation is poor. I would question the value of being in hospital at all. His operation was at 10:00am and he suffered with constant vomiting since 1:00pm. After me asking and asking he was given some anti sickness medication which he then vomited up. There has been no support from the nurses at all. I am afraid to leave him to even go to the toilet as there is not even a nurse based on our ward to watch over him for me in case he is sick. He has not been offered any pain killers since 1:00pm, it is now 9:30 pm, and when I ask I am told they will get to me when they can. If he was at home at least I could give him some calpol. We are both sitting here in hospital in tears, him beside himself in pain, as am I with frustration. An awful experience. Please if you have a choice give this hospital a wide berth, and go somewhere else.

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Response from Calderdale Royal Hospital

We are really sorry to hear what is obviously a very poor experience for you and your son. We hope that things improved after the time you posted this, but even so, we would be really grateful to you if you would give us the opportunity to investigate the issues you raise thoroughly. As you will appreciate, we are not able to do this with the information posted on this site, but if you would allow us to investigate this on your behalf, then please contact our Patient Advice and Complaints Service on 0800 013 0018, 01484 342825, or patientadvice@cht.nhs.uk. Thank you for taking the time and trouble to report this. We hope your son is recovering well from his operation.

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