About: Salford Royal

My daughter attended the panda unit with a dog bite on sat 30/11/14, she was given ibruprofen and paracetamol as pain relief, we were told the wounds would need cleaning as they were classed as dirty wounds, she was left crying and screaming in agony while attempts were made to clean her wound and glue it back together, the member of staff cleaning her up said they thought she should be transferred to plastics at Manchester children's hospital, this was ignored and the glued her ear without cleaning it properly and her head, leaving her with dried blood that I was told to leave as the glue wasn't allowed to get wet. They then discharged us with oral antibiotics and said the comunity nurse would call to check the wound and maybe dress it. We attend the Comunity nurses the next morning who was horrified at the state our seven year old daughter had been left in, rang Manchester children's hospital and said we needed to go immediately which we did, we then had to go through the full hospital process again and waited from 10.35 until 3pm to be admitted. Our daughter had two operations, two of her wounds were not cleaned out at all by panda staff at hope, she had to have a drain put in for a huge haematoma behind her ear, exposed cartilage on her ear, glued hair and a high risk of infection from the unwashed wound and the dried blood in her hair! An absolute disgrace.

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Response from Salford Royal

Many thanks for taking the time to review our Salford Royal's services. We are sorry to hear that you were dissatisfied with the care of your daughter and we would very much welcome an opportunity to look into this further for you. Please can we encourage you to contact our PALS service on 0161 206 2003 or email them directly on pals@srft.nhs.uk so that further enquiries can be made.

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