"Pointless appointment. What a waste of time!"

About: Chorley & South Ribble Hospital

I turned up to an appointment today being the 24th November 11:15AM at the ENT department where I sat on my own waiting for an hour. Several other people were called in before me, even though I had turned up before them and was 20 minutes early for my appointment. I was called into the doctor last! And minutes prior to this, I asked at reception if I was there for an X-ray as (at this point I was unaware that I hadn't received an appointment from Radiology to have a barium swallow). And the actual appointment I had gone to today was merely a follow up; which the staff there had failed to let me know and just let me sit there like a lemon for an hour giving me confused looks. And when I was actually called in to see the doctor, all she did was smirk and thought it was somewhat amusing. Needless to say, I walked out in a pretty livid mood. Somebody from booking services must have seen that I hadn't had the barium swallow on the system and why couldn't they have let me know via text or phoning me? Either that or the Dr I initially saw, hadn't sent the referral through in the first place! I haven't even received an appointment for this even though it has been 7 weeks since my initial appointment with ENT. Thanks for wasting my morning, my time, my money for a taxi and completely humiliating me (when I already have anxiety problems, etc.) Not such a ''pleasant girl'' now, eh? I mean wow, what a derogative comment to make about someone who is 3 years off being 30; ''Young woman'' would have been just fine ''boy''! Doesn't sound nice, does it?!

Story from NHS Choices

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. I'm sorry to hear of your experience and for the on-going problems you are experiencing in relation to your appointment. Can I ask you to please contact our PALS staff on 01772 522972, who will be pleased to liaise with the relevant department to try to resolve your situation.

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Response from Chorley & South Ribble Hospital

Thank you for taking the time to provide your feedback and for telling us of the poor service and standard of communication you received. Please be assured that your comments have been shared with senior staff in the relevant department.

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