"Update on mums appalling visit to a and e."

Dear Reviewer We are really sorry and disappointed to read your comments. We have introduced a number of initiatives to improve dementia care and awareness among staff, but sadly it appears that we have let you mother down. The lack of pain relief offered is also absolutely unacceptable. In no way do we want you to feel anxiety about visiting our hospitals – especially not over concerns over the level of care we offer. We would very much like to discuss your mother’s visit to A&E with you further. Please email communications@uhl-tr.nhs.uk, with your name, your mother’s name, her date of birth and address. We hope to hear from you. Once again we are very sorry. Sincerely Robert Knight Communications Team Leicester’s Hospitals