"my son at urgent care"

About: Burnley General Hospital

I took my child to urgent care on Thursday morning as he had an accident with his foot at school I saw the nurse then left over an hour to see a doctor when I saw the doctor I was given a letter to go to x-ray where I was seen straight away and I returned back and gave the letter back and was sent back to waiting room where I waited 25 minutes for results then was told my son needed a cast where I also had to wait 15 minutes. I was not given any information on my sons bone problem and also was told to make an appointment at fracture clinic asap. I was not given any aids to help my child get round .I made an appointment only to have it cancelled 25 hours later and given another appointment in blackburn days after my other appointment . so I am now left with a child I have to carry around and a week off school

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Response from Burnley General Hospital

Many thanks for your feedback on your experience of our UCC service, and thank-you for taking the time to do so. I will make sure your concerns are passed onto the team. I am very sorry to hear that your recent experience with us wasn't what you expected as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a poor for you we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Meg Davey) on 01254 733698 or email me on margaret.davey@elht.nhs.uk. If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

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