"My experience of kind and understanding SSSU staff"

About: The Tunbridge Wells Hospital

I have had 3 surgery procedures carried out at Pembury Hospital SSSU in last few months with the final one in 2 weeks time. I experience difficulties due to my levels of anxiety regarding medical procedures and hospital environments so I know I have probably not been the easiest of patients to deal with throughout and have felt embarrassed by this at times. Despite this, from the ENT consultant surgeon, anaesthetist, all the specialist and trained nurses, nursing assistants and receptionists - my family and I have been beyond impressed by the professionalism and patience which continues to be shown to us throughout this difficult time. This empathy and understanding shown to me will be something I will always remember and the staff should be commended for their understanding and caring manner and my thanks goes to all of them for the kindness and patience they have shown. These two little words seem quite inadequate and insufficient to express my gratitude, however, thank you, really means so much more than I can put into words.

Story from NHS Choices

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Response from The Tunbridge Wells Hospital

Dear Ms Matthews, thank you for leaving such a glowing review of your experiences on the Short Stay Surgery Unit in 2014.

Your kind comments will have meant a great deal to the staff involved.

Patient stories are really valuable in reassuring other patients who may be waiting for surgery and we are grateful to you for sharing yours.

With kind regards, The PALS Team.

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