"total shambles"

About: Castle Hill Hospital

whilst I couldn't fault my care during my admission to hospital the aftercare has a lot to be desired. I was prescribed a drug that required me to consult a doctor before taking due to an existing condition. When calling back the ward I was advised that cardiology couldn't help me at all in telling me whether I should take this medicine and I would have to refer to my gp or 'call boots'. After ringing my gp I was told to speak to cardiology as they had given me the medicine. Once again I was told by a doctor that they couldn't give me an answer. I am therefore left without been able to take medicines I need as no one is prepared to put their head on the block and give me even the slightest answer. Patient care 10/10 patient aftercare 0/10 unless you want to speak to boots!

Story from NHS Choices

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Response from Castle Hill Hospital

Dear Amanda, Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . or contact the patient experience team on (01482) 675189 where we would be more than happy to help. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, The Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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