"2 hours waiting time for 2 minutes with the doctor"

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

Vicki Adkins breast unit. Waiting times ridiculous they cram in so many appointments you know once you get one after midday it's an hours wait from there and growing, a 4pm appointment is a two hours wait. Receptionist was rude and snappy to everyone who ask how much longer. Think it's insensitive given people could be waiting in bad news to sit and wait for 2 hours makes it such a worse experience. I was booked in for mammogram and then biopsy if required but I went in the room and he went straight for biopsy with no explanation

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Response from Queen Elizabeth I I Hospital

Generally-speaking this service has enjoyed a very good reputation, but clearly your experience was not good - we'd like to get this followed up to understand what happened and, at the very least, get a member of the team to listen to and understand your concerns. If you'd be happy for us to do that, then please email us at generalenquiries.enh-tr@nhs.net and we'll get this sorted for you.

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