"Getting through major surgery with help of the..."

On entering the ward pre surgery you were made to feel at ease and every person whom you met introduced themselves and explained why they were there. The surgeons involved took time to explain exactly what was going to happen and made you feel at ease right up to the entry to theatre. Post operative care in ITU was second to none and both doctors and nurses helped during the recovery process. Back on the ward post op the nursing staff were second to none and didd all in their power to make you comfortable and aided recovery. Wards vistits by the Team (of surgeons) were most welcome and acceptance by them as a member of their team was most unexpected. My stay after major surgery was far shorter than expected by myself due to attention paid by the Doctors and Nursing staff to my care.

Story from NHS Choices

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Response from Queen Elizabeth Hospital Birmingham

Dear James (Tony), Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are delighted that you have had such a positive experience during your stay on the Critical Care Unit, and the wards that cared for you before and after your surgery. We hope you are continuing to recover well. Your comments have been passed onto the senior staff responsible for these areas; they will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; - Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. - Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. - Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2

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