"miscarriage. really upsetting"

About: Hull Royal Infirmary / Gynaecology

(as the patient),

2 years ago I was rushed to a+e at hull royal, I was 15 weeks pregnant and was bleeding heavily. I was seen immediatly and put in a side ward where I lay on the same blood soaked bed for 5 hours before I was properley dealt with. Eventually, after having numerous drips attached and the loss of conciousness, an emergency gynaecologist came, pulled my baby out of me and said 'There you go, you've miscarried'!

Later I was taken to the gynaecology ward where I spent 2 days, as a result of the blood loss I was so weak I could hardly walk but I was still left to take myself to the toilet and walk down the corridor for a bath. I was even left to walk down to the next floor to have an internal scan which my husband ended up carrying me as I wasnt allowed to have a wheelchair. The care of the staff on the gyno ward varied tremendously, you could tell the ones that were passionate about their job and those that were just there to get paid at the end of the month. The baby that I had just lost was never mentioned and as anyone who has been in this situation would know, you want to know about it. I was never asked if i wanted to see it. It was put in a sick pot and taken away.

After my stay I was waiting to be discharged and a nurse came in and practically threw a bereavement pack at me and asked me and my husband what we wanted to do with the 'product' (my baby). To this day I dont know where it is, it could be buried at chanterlands ave or cremated in the hospital incinerator; For all I know it could be in a hospital freezer somewhere.

Now 2 years on, I need to know where it is, I need to put my grief to rest. How do i find out where it is, could anyone help me?

Overall, the majority of the staff are excellent but I think they need to have a bit more compassion at times like this.

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Response from Engagement Section Assistant, NHS Hull

Dear Upset Parent Thank you very much for placing on the website your comments about the care you received at Hull Royal Infirmary two years ago. This was very brave of you, especially when it was such a traumatic, sad and poor experience for you. We know our colleagues at Hull and East Yorkshire Hospitals NHS Trust would like us to pass on their apologies to you for this. Although it was some time ago, it is still very clear in your memory and we are sure they would like to discuss this with you so they can ensure that they learn from your experiences and make any necessary changes. They would also like to help you find the answers to your questions, but you would need to contact them directly to enable them to do this. Please either telephone or email their Patient Advice & Liaison Service on 01482 623065 or by email. Your call will be treated in total confidence by staff who are empathetic and caring. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. Thank you once again for taking the time to provide us with your views on our services.
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Response from Hull and East Yorkshire Hospitals NHS Trust

Dear Upset Parent, I am is very sorry to hear of your unacceptable experience, thank you for bringing this to our attention. Hull and East Yorkshire Hospitals take patient feedback and experience good or bad very seriously and it is keen to learn from every incident where possible. Whilst the past cannot be changed, I would like to offer help by responding to some of your unanswered questions which will hopefully support you in your grief. A big part of my role is improving patient experience and therefore I am a key member of staff who would be able to provide you with some support. The Trust would also like to learn from this experience and ensure that it doesn’t happen to anyone in the future. Please contact me directly on telephone number 01482 675521 or by email. Margaret Parrott, Trust Lead in Patient Experience
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