"Care on Crown Ward"

About: Derriford Hospital

My mother is currently an inpatient on Crown Ward. The first issue is around obtaining a response from the switchboard which granted only took me 30 minutes this morning but took my sister 3.5 hours yesterday. The 'phone rings and rings until it is automatically cut off. My mother had a routine endoscopy on Thursday where her oesphagus appears to have been perforated. I don't have an issue with this however depriving an 80 year old of any fluid for 24 hours is an issue (no oral fluids no IVI), and suggests the Liverpool Pathway without consultation. I understand she collapsed whilst in Radiology yesterday but no bloods were taken until today and indeed despite a persistant problem with anaemia this appears to be the first time since her admission that her FBC was taken. Of course anaemia is an issue with a persistant oesphageal stricture. I am hopeful that she may survive this episode despite Derriford's input.

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Response from Derriford Hospital

Please would you be kind enough to give our PALS (Patient Advice and Liaison Service) Team a call on 01752 439884 or email plh-tr.PALS@nhs.net so we may have some more information from you so that we can investigate this further for you. Best wishes Genny

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