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"My visit to A&E"

About: Norfolk & Norwich University Hospital / Accident and emergency

(as the patient),

I visited NNUH A&E department as I had fallen and I feared I had fractured my wrist.

I was seen by the triage nurse, who said I needed an x-ray.

Following the x-ray, I was called into a cubicle, and a Nurse asked what I had done and started to manipulate my arm. The nurse asked me to turn my arm in a certain direction and I replied that the triage had already done that and it was very painful. The response was that I had this nurse now and continued to move my arm.

The nurse wheeled their chair over to the desk to look at my x-ray and said to their colleague that they used to have a dog like that, that whinged before you even touched it. I was completely shocked, but then the nurse said I needed to go for another x-ray.

When I came back the nurse said my wrist was fine, and the pain was just due to soft tissue injury, which needed ice & rest. I was then sent home. Two days later I received a phone call to say that my wrist was indeed fractured.

I was not surprised by this, as I have had a fracture previously, and the pain and swelling were the same.

I would like to ensure that in future no other patients are referred to as "whinging dogs"

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 10 years ago
Janice Bradfield
Senior Communications and Membership Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust
Submitted on 11/12/2014 at 17:28
Published on Care Opinion at 21:52


We are very sorry to hear about your experience in A&E and your feedback will be passed to the matron in A&E. You are welcome to get in touch with our Patient Advice and Liaison Service if you wish to speak to someone about what happened.

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