"Disgusting level of care feel let down"

About: Luton & Dunstable Hospital

Arrived at A.E. in an ambulance was just left in a wheelchair for over 45 minutes waiting to be checked in. Was treated with disrespect by a nurse who obviously did not want to be working. Her attitude along with the doctors was disgusting and hurtful. Was not assessed or seen for a further hour. I was treated worse than a animal at the hospital they had no care or regards to my health or mental well being in any way. I was given pain killers and just left until hours later a nurse arrived demanding I go home. She said she wanted me gone asap. I was told to vacate the bed as the nurse said "we need you gone everyone gets ill not just you". as I said I felt like throwing up. I did throw up was drowsy and felt terrible. I am also a diabetic in the time at AE my sugar level were not tested once !!!!! I was not even given a basic urine test which I see as a breach of care. This was detrimental to my health as I was suffering from a urine infection. I had this confirmed when I had no choice but to visit an out of hours GP because I refused to go back to the AE the next day as I was still in pain. I was given no assistance in getting ready or asked if I required anything. Was not told about any test results or what was wrong with me instead I was thrown out in the wet pouring rain at 4.45am. I staggered to the exit and was picked up. no discharge letter was given to me or forwarded to my GP. Is this the level of care the Luton & Dunstable Hospital has to offer !!!!!!!!!!!! Would the staff at the a.e. treat their loved ones with the same attitude and level of respect ?

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Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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