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Comfort and compassion during end of life care

Posted By Eagles fan

"Comfort and compassion during end of life care"

About: East Surrey Hospital / Older people's healthcare

(as a relative),

My mother was taken by ambulance to East Surrey Hospital initially due to high blood sugar levels. After various tests, x-rays and a CT scan it was discovered that she had suffered a massive stroke. She was cared about with comfort and compassion with great professionalism.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 09/12/2014 at 14:53
Published on Care Opinion at 15:22

picture of Ian Mackenzie

Dear eagles fan,

Thank you for taking the time to post such a nice comment about your Mother's care at East Surrey Hospital. I'm particularly pleased to read that you felt that she was cared for in the way that you describe and your comments will be shared with the nursing teams throughout the hospital.

Kind regards

Ian

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Update posted by Eagles fan (a relative)

Please make sure all staff in Bay 7 (and Ward sisters) of Nutfield Ward are aware that the family are very grateful for all that they did. Also, Nurse Toogood in AMU was brilliant!!! And Lauren and the other wonderful nurse in A&E Resus were total Stars!!!

Response from Ben Mearns, Chief of Medicine, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ben Mearns
Chief of Medicine,
Surrey and Sussex Healthcare NHS Trust

Doctor

Submitted on 12/01/2015 at 16:40
Published on Care Opinion on 13/01/2015 at 09:12

picture of Ben Mearns

Dear Eagles fan

Thank you very much for taking the time to let us know how we did at such a busy time for yourselves.

I will forward your comments to the Nutfield and AMU teams and they will be extremely pleased to hear it.

Please let us know if we can do anything further.

Kindest regards

Dr Ben Mearns

Clinical Lead of Acute & Elderly Medicine

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