"Juniper Ward - no one answers the phone"

About: King George Hospital

I've tried on numerous occasions over the past week to ring Juniper ward (via main switchboard) to find out how an elderly relative is doing. The phone line either goes dead after a short while or it continues ringing. So far, it has never been answered...

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Response from King George Hospital

Thank you for commenting on NHS Choices. I am sorry to hear you had such a hard time trying to contact us, for an update on one of your relatives. We have looked into this and have identified a possible fault with the telephone system. We are working with our supplier to rectify this. I apologise for the inconvenience. Yours sincerely, Steve Russell Deputy Chief Executive

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