This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Customer service

Story from nhs.uk

"Customer service"

About: Homerton University Hospital

The nurses and porters communication skills is a large barrier , it is difficult to understand them and it makes them come across as rude and ignorant. The last thing is that you never hear any customer service tools being used ie Thank you , or even hello it's just just plain grunts and ignorance

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Homerton University Hospital 9 years ago
Homerton University Hospital

Submitted on 17/12/2014 at 11:19
Published on nhs.uk on 18/12/2014 at 00:00

We are very sorry to hear about your recent experience at Homerton Hospital. Thank you for taking the time to tell us about the poor communication you experienced . We would like to understand more about what happened on this occasion so that we can give you a full explanation. We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315 or email: PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k