"Customer service"

About: Homerton University Hospital

The nurses and porters communication skills is a large barrier , it is difficult to understand them and it makes them come across as rude and ignorant. The last thing is that you never hear any customer service tools being used ie Thank you , or even hello it's just just plain grunts and ignorance

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Response from Homerton University Hospital

We are very sorry to hear about your recent experience at Homerton Hospital. Thank you for taking the time to tell us about the poor communication you experienced . We would like to understand more about what happened on this occasion so that we can give you a full explanation. We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315 or email: PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns.

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