"Lost false teeth during hospital stay"

About: The Royal Liverpool University Hospital

(as a staff member posting for a patient/service user),

I am a current inpatient of the royal livepool hospital and have 10 more days left before being discharged. I am lactose intolerant and was provided food which contained milk which caused me to vomit. I was vomitting quite severely and my false teeth came out at the same time in the bowl. Whilst I was distracted, a nurse took the bowl containing my false teeth to throw the content away. I shouted the nurse to say my teeth were in the bowl and they carried on throwing the bowl away. I now have no false teeth and cannot eat. This has left me distraught after feeling really positive about my recovery. I cannot afford new teeth & would still have to wait 3 months for new teeth to be made.

I was looking forward to a family christmas meal which I now won't be able to enjoy as I cannot eat.

My room at the hospital is also very cold & I am left feeling quite isolated.

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Response from Royal Liverpool and Broadgreen University Hospitals NHS Trust

Hello, thank you for your comment.

We are very concerned to hear about this. As you are still with us, our PALs team or one of our senior nurses can come and speak with you. We need to know which ward you are on in order to do this and so we can help you.

Please speak to the ward manager or another member of staff and ask them to contact a matron or directorate manager (they could also speak to the duty manager over the weekend). A relative could do this if you prefer.

You can also contact the PALs team on PALS@rlbuht.nhs,uk or 0151 706 4903/2265 (patients can contact them directly). Thank you.