"My wait to get away for the weekend"
About: Hairmyres Hospital / Ophthalmology Hairmyres Hospital Ophthalmology G75 8RG
Posted by Daily Record (as ),
Dear Sir / Madam,
I had an eye operation in Hairmyres DGH, the operation was to lift the eyelid. The operation went well albeit the Doctor did not have the right trolley to use as one was broken so the Doctor used another that did not have foot controls to move me up and down. I had therefore had to be moved manually to get in the correct position. In addition he did not have a seat and had to stand to carry out the operation.
I also noted that the nurse had to wheel me to the theatre on a trolley, rather than me walking or going on a wheelchair. The nursing staff I spoke to on the day highlighted the problems this practice has caused as 3 members of staff had been off work with back / shoulder injuries as a result of pushing beds / trolleys. I would have presumed this trend would have been highlighted and the nursing staff would have a more user friendly system. I’m aware that once eye operations have been carried out walking back from theatre would increase the risk of an accident but surely en-route we could have a better practice in place to cut down on the injuries to the nursing staff e. g. wheelchairs rather than trolleys / beds.
I was asked to return in 7 days to get my stitches removed, I explained this was not possible due previous commitments I had but the Doctor had kindly arranged for an appointment at a time that would have allowed me to make my next appointment (weekend away). I turned up in plenty of time. I was seen by a nurse promptly who gave me an eye test. I then sat back down waiting on the Doctor. I sat until an hour later before approaching the nursing staff after hearing the Doctor had just arrived. I explained my frustration as I had the appointment for a time 45 minutes earlier and had planned to go away for a booked weekend; I explained it was the doctor who had asked me to attend at this time and so why did the Doctor arrive 45 minutes later and why was I left without any update? This even this early on impacted on the waiting time for patients as a number in the waiting area had gone beyond their slot.
After my appointment with the Doctor I was given a slip to put on a new appointment, I went to the front desk at appointments and handed over the slip. The slip was taken, looked at then I was told I would receive an appointment via the post. Why, if I had been standing with the appointment card in my hand why was it just not filled in there and then. This would surely save time and money, how often is this happening across the NHS and how much money is wasted on stamps?