"Great care from Haematology"

About: Kettering General Hospital

I've been seen in the Haematology department for 16 years and they've always taken very good care of me. They are really thorough, keep me informed of my condition and what treatments are available, give me the chance to decide on my treatment and are always on call in case I become ill. They have been very good to me and I really appreciate it.

Story from NHS Choices

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Response from Kettering General Hospital

Thank you for your service feedback that you provided on NHS Choices, as a health care service it is invaluable for us to receive feedback form our patients. When developing our services to meet the needs of our patients we are challenged to provide the very best up to date care, whilst ensuring we maintain high levels of patient satisfaction alongside the very best care outcomes. As a team we are very pleased to hear that you feel you have received very good care over the significant period of time that you have been treated with us. The whole team strives to ensure patients are informed and provided with everything that will support them to make their own care decisions. Your comments are reassurance that we do this well and that you yourself have the knowledge that we are there for you should you require us when you are unwell. We will ensure that ALL multi-professional staff are aware of the comments that you have made and that you feel that the team have been very good to you and are appreciated. Thank you for your comments and the fantastic five star rating that you gave our service. Emma Mills Lead Nurse – on behalf of the whole Haematology Team at KGH.

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