"A&E: a waste of a journey"

About: New Cross Hospital / Accident and emergency Shropshire and Staffordshire

(as the patient),

I arrived at A&E early in the morning with breathing difficulties. I had blood pressure taken then to cubicle. ECG machine was faulty. The doctor came, but had the wrong address/date of birth/employment details. I told him I was under investigation with a doctor. The man then went away and on return informed me I was c o p d as an x smoker and should go and work out a plan with my gp. So I left still with breathing problems and no treatment, then had to wait for my gp to open, who prescribed me with a c o p d inhaler which has had an immediate effect. I also wrote to DR man again so I find that the A&E experience a total waste of a journey and expense for the car park.

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Response from The Royal Wolverhampton NHS Trust

Dear Recluse57

I was sorry to read your comments relating to your recent patient experience in our Emergency Department.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362/695368 who can assist you further.

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement