"good reasonable adjustment"

About: Hull Teaching PCT Humber NHS Foundation Trust

(as a carer),

my daughter who is severly learning disabled and autistic had a temperature. we had reason to believe she had an urine infection. it is difficult to get her to attend surgeries and she would be unable to explain or describe hers symptoms. we were able to ring the surgery, explain to the receptionist and based on our discussion was able to organise treatment without the distress of taking our daughter to the surgery.

well done marfleet group practice and the learning disability team who delivered awareness training. special thanks to the recetion staff at Middlesex Annex

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Response from Engagement Section Assistant, NHS Hull

Dear Rusty Thank you for posting your comments about your experiences at your GP surgery and for the staff at Middlesex Annex. We are very pleased to receive positive feedback about local services and please be assured we have forwarded these on to the practice and our colleagues at Humber Mental Health Teaching Trust. Their Patient Advice & Liaison Service can be contacted on 01482 623065 or by email. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this further please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive top tips to keep yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need to be interested in our services and the people we care for. There is no commitment, you can get involved as much or as little as you want to. For more information please either by email or telephone 01482 675165.
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