"Severe glass cut to thumb"

About: Hull Royal Infirmary / Accident and emergency Yorkshire Ambulance Service NHS Trust

(as the patient),

I would like to say a big thank you to the staff at Hull Royal Infirmary who looked after me on Sunday 3rd May 2009. I had a severe glass cut to my left thumb and the service I received from beginning to end was exceptional. When I had my accident a paramedic attended my house within 3 minutes, after this an ambulane arrived (of which I politely said I didn't want to "waste" their time as there are more severe patients than me!) and my husband took me to the hospital. On arrival at the Accident and Emergency Dept I was greeted very politely by the Receptionist and within 5 minutes a nurse assessed me. I was then directed down to the X-Ray dept and again with a couple of minutes I was x-rayed. I was then told to wait in the waiting room (of which I expected to wait at least a couple of hours) I was called to see the doctor within 10 minutes who superceded to stitch me up! May I say he has done an excellent job and would like to thank him very much. My wound was then dressed by an assistant who again was very polite and gentle!! After reading bad press in the papers regarding this hospital I cannot express enough how much I was looked after and the excellent care I was given. A Big Thank You To All !!

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Response from Engagement Section Assistant, NHS Hull

Thank you for taking the time to place your very kind comments about Hull Royal Infirmary and the Yorkshire Ambulance Trust on this website. We have passed these on to our colleagues at both Trusts who provide these services for our residents. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this further please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive top tips to keep yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need to be interested in our services and the people we care for. There is no commitment, you can get involved as much or as little as you want to. For more information please either by email or telephone 01482 675165.
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