"Q E 2"

About: Lister Hospital

Attending an appointment at the QE2 this week, although there were not many people waiting to be seen six including myself the appointment was delayed by one hour forty minutes. The staff were not helpful almost a couldn't be bothered attitude when I asked to borrow a pen to complete a form in the corridor standing up the reply was haven't you got a pen. Once I was able to see a Gynaecology consultant , although my appointment was with the Dr I only got to see their assistant who was not very knowledgeable or sympathetic the whole appointment was a tick box exercise and I was given a minimum three month referral for my symptom's to be considered by the board although I have been waiting since August. I found the whole experience upsetting and quite depressing. Further more the Gynaecology assistant after my examination although wearing gloves proceeded to leave the room for assistance and upon their return never changed their gloves and continued to examine me I wanted to speak out but felt uneasy to do so.

Story from NHS Choices

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Response from Queen Elizabeth I I Hospital

Thanks for getting in touch and we're sorry that your experience of our gynaecology outpatient service at the QEII was so disappointing. We'd very much like to get the important points you raise above investigated further and it would be very helpful if you would be willing to contact us at generalenquiries.enh-tr@nhs.net so we can identify the precise clinic and the individuals involved. Hopefully this will work will then be of benefit to other women using the clinic. By the way, we noted that your comments were posted on the Lister gynaecology pages, rather than for the QEII. We've asked the people who manage NHS Choices to switch your posting, along with our response, to the right page for the QEII.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful