"My 1 year old daughter isn't important!"

About: New Cross Hospital

After being advised by 111 to take my daughter to a&e because she hadn't been able to keep fluids down since Sunday evening and upon arrival at new cross they discovered her blood sugars were low and she hadn't had a wee all day. A doctor saw her and his advice was to clamp her head between our legs and force rehydration salt down her throat and was going to send us home but then realised she hadn't drunk much water and wanted us to see a childrens doctor, another hour wait by this point we had been there 4 hours and my daughter was fast alseep so I asked if we could go home because nothing was being done. Appalling service for such a young baby!! She's still very poorly today

Story from NHS Choices

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Response from The Royal Wolverhampton NHS Trust

Dear Lindsay

I was sorry to read your comments relating to the care your daughter received in our Emergency Department. To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362/695368 who can assist you further.

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement

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