"main switchboard"

About: King George Hospital

I have spent an entire afternoon trying to get through to speak to a receptionist. Managing to get through 6 times and on each occasion put through to either a dead line or put through to someone else who then put me through to another dead line and finally being put through to a secretary who was not there, as I can only assume had gone home. Had I been put to the correct person on the first place I would not have sat on the phone for hours. You really need to get more staff and staff that are prepared to be more helpful or even, answers the phone!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from King George Hospital

Thank you for commenting on NHS Choices. I am sorry to hear you had such a hard time trying to contact us. Your experience sounds unacceptable. I would like to investigate this further, and in order to do so I need more information. Please contact me via our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk so I can look into this. Yours sincerely, Steve Russell Deputy Chief Executive

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful