"I feel the hospital is making out I am a liar"

About: Whiston Hospital

(as the patient),

I have had my operation cancelled, and have suffered financial hardship because of arrangement that were made at work to cover my shifts.

I made enquiries as to why it has been cancelled, and in one of the replies i received back, i am being made out to be a liar and an idiot, because pre-operative staff have written in the notes that they told me the operation was being cancelled - when in fact i was told that it would not go ahead at St Helens, that it may be moved to Whiston.

I was never told at any time during the pre-op session that it was to be cancelled and they are now trying to make it look that i am to blame.

They have already put me under a considerable strain because of the cancellation and now I feel they are trying to make me out to be a liar. That’s one thing in my life that i have never been.

Bad service, bad communication and bad hospital.

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Response from NHS Knowsley

Dear Glynn,

Thank you for raising your concerns.

The PALS Team always welcomes the opportunity for further discussion in respect of your concern in order that this may be addressed.

Please do not hesitate to contact the PALS team, if we can provide you with any further assistance in this matter we will be only too happy to help.

Kind Regards

Kelly Owen

PALS Officer

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