"Poor care"

About: Stoke Mandeville Hospital

My son was taken via ambulance to sm with febrial convulsions. He had been unwell for about a month already had abs which improved him but became unwell again. He had an awful cough and was not responding to calpol and ibruprofen. I was sent away twice after a poor examination saying that he had a virus. The second doctor told us that we were lucky that they even checked his urine because of he had seen us first he wouldn't have even nothered(this was apparently the A&E registrar). At no point was he seen by a paed doctor. He continued to get worse over the next day so we had to take him to a private Hosp where he was diagnosed with a chest infection. He improved within 24 hrs and was a different child. The worst and most appalling care ever sling with bad attitudes.

Story from NHS Choices

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Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear responder

Thank you for your comments. If you think it might help please contact our PALS team on 01296 316042 to discuss your concerns in more detail.

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