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7 Hours in Derby Royal

Story from nhs.uk

"7 Hours in Derby Royal"

About: Royal Derby Hospital

After being sent by the GP who rang ahead, it took 5 hours to see a doctor, and a further 2 hours wait for the medication he provided. Arriving at 7.00 pm Friday evening, leaving at 2.00 am Saturday morning, quite simply appalling. The department isnt listed below, it was the Medical Assessment Unit

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Responses

Response from Royal Derby Hospital 9 years ago
Royal Derby Hospital

Submitted on 26/11/2014 at 11:52
Published on nhs.uk on 30/11/2014 at 03:01

Thank you for contacting us regarding your recent experience in our Medical Assessment Unit. I will share your feedback with the relevant staff. If you would like to discuss your concerns further, may I ask you to contact our Patient Advice & Liaison Service (PALS) who will take further details from you and request that staff look into why you experienced a lengthy visit. Feephone: 0800 783 7691 Office: 01332 785156 Email: dhft.contactpals@nhs.net Text: 07799 337500 Thank you again for taking the time to provide this feedback and I must sincerely apologise that the care provided was not satisfactory to you. Kindest regards Patient Experience Team Derby Hospitals NHS Foundation Trust

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