"Worst department in the hospital"

About: Conquest Hospital

It has been three years since I was referred. In this time I've haD a flexible sigmoidoscopy, mre, lots of blood work, gynaecological exams and faecal testing. Yet I'm still waiting for any diagnosis or treatment plan. I'm also waiting to see the same doctor more than once. I can never get hold of the secretaries and the doctors never know what they are doing or what has previously happened I have been left in agony and unable to work. I'm at a loss.

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Response from Conquest Hospital

Dear Anonymous We are deeply concerned to read your posting and would like to assure you that we take your comments very seriously and would urge you to contact the Patient Advice & Liaison Service (PALS) to enable us to look into your concerns in more detail. PALS will liaise with Trust staff on your behalf and ensure you are put in touch with key staff to look into your individual case and provide feedback. They can be contacted on (01424) 758090 or by email at: PALSH@esht.nhs.uk. In the meantime your posting will be shared with the Clinical Lead of Gastrointestinal and Liver Services to share with staff and act upon accordingly. If you would prefer to contact a completely independent organisation, East Sussex Healthwatch are also interested to hear from service users about their experiences. East Sussex Healthwatch are your independent consumer champion for health and social care. Their role is to make sure your views and feedback are heard and affect the decisions made by the people who deliver your services. You can contact Healthwatch by: Phone: 0333 101 4007 text: 0779 410 0409 email: enquiries@healthwatcheastsussex.co.uk or visit the website www.healthwatcheastsussex.co.uk We do hope that you feel able to contact us.

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