"Excellent service"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a staff member posting for a patient/service user),

Ambulance number 612, manned by Andre and Steve, attended my workplace at the weekend to attend a resident who had hurt her head in a fall. They were so professional, compassionate, caring and cheerful. My resident received great attention from the crew, including a hairwash to remove blood and making the elderly lady comfortable emotionally and at ease with the situation. Nothing was too much trouble for Andre and Steve.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Kitkat Lady

Thank you for taking the time to share your experience. I hope your resident is recovering well from her fall.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I will pass your kind comments onto Andre and Steve, and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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