"2 Week Cancer Pathway for Haematuria not explained"

About: Churchill Hospital

I was not given an adequate explanation of the two week cancer assessment pathway either by my GP or by hospital staff. I did not have all the correct tests undertaken initially by the GP surgery and so was referred back after an initial cystoscopy at the Churchill. (The cystoscopy was well done). A further scan I had expected, that is normally done the same day, had not been pre booked and the urology reception said they could not give me a date for that scan as it was the responsibility of another department to organise it (I had already had to phone the appointments staff over the initial hospital appointment as they had not contacted me after a week of waiting). All in all, I as the patient, am now managing my two week pathway based on the Urology Department's pathway guidance that is on the OUHT website. It's clear the GP practice I deal with don't seem to know the pathway at an adequate level, and there seems to be no one taking any patient co-ordination responsibility at the Churchill. I would recommend that anyone being referred under the 2 week wait accesses this pathway information on the OUHT Urology site to make sure the processes they are going through are correct and that appropriate tests have been done in the right order at the right time. The documents are very easy to follow. The link is http://www.ouh.nhs.uk/services/referrals/renal/documents/haematuria-pathways.pdf.

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Response from Churchill Hospital

Thank you for your comments regarding your treatment at the Churchill Hospital. I am very sorry that your assessment pathway has not been clearly explained or adequately co-ordinated. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Samantha Douglas on 01865 223257 or at samantha.douglas@ouh.nhs.uk who will be happy to discuss the complaint process with you. Alternatively, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01865 221473 or at palsjr@ouh.nhs.uk and a PALS Officer will be happy to help.

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