"good care but needed more facilities for parents"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Children's services Scottish Ambulance Service / Emergency Ambulance

(as a parent/guardian),

From the moment the paramedics came to the house within minutes of phonecall may I add, my 2 year old received excellent care, A&E were fast acting giving him treatment and checking his obs, and we were soon transferred to the child assessment unit, again he was seen quickly by a registrar doctor although he was in with a severe chest infection they carried out blood tests and even done an eye swab as he had a sty which was healing, and the decision was made quickly to keep him in at least overnight, so we went to the children's ward and he was admitted.

The kids get juice and some snacks on demand, they have 32 inch tvs and a good selection of dvds, Wii, xbox, books, games, toys, a toy room and an outdoor playroom for fresh air. All the staff were friendly and professional nothing was a bother and he was checked up on regularly by nurses and doctors.

The only thing I will say is if your child is young you obviously can't leave their side, and you are not allowed tea or coffee (except for a room way at the other side of the ward but you must drink it in there) your not even offered a drink of water, and obviously you can't go away to the shop and and buy anything who would watch your child? there should be vending machines or a trolley person coming round selling things, also at one point my son was sick down himself but mostly all over me, they fetched him a gown to wear right away and said they would look for a top for me, but I didn't get anything and had to sit around for hours in a wet top stinking of sick!

So the ambulance got my son at 8am, I have no local family and my partner was trying to arrange childcare for our other children, so he didn't come up till around 5, my head was sore from dehydration, I hadn't ate or drank anything all day and was so tired and stressed, so basically if your with your child in this ward you need someone to drop you in things, or relieve you from time to time. Also my sons wristband fell off and it was decided it was too big and needed replaced, so it was taken away and I had to remind then the next day.

Parents are given fold down beds to sleep on which are comfy. My son recovered very quickly with their help and he went from being listless, pale, short of breath, sleeping all the time to my lively wee bundle of joy within 24 hours so I am grateful to the team and the hard work they put in.

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Response from Glynis Fotheringham, Senior Charge Nurse , Emergency Department FVRH and MIU in SCH, ForthValley

I can only respond from an ED perspective, I am glad the start of your journey went well, and that your wee bundle of joy has recovered.

I am sure Childrens ward will respond to your issues in the ward.

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Response from Gail Bell, Deputy Head of Midwifery, Women and Children, NHS Forth Valley

It is great to hear that your wee bundle of joy has fully recovered and is back to his lively self. I am sure he will be keeping you busy as the Christmas excitement builds!

Thank you for all the positive comments about your sons care from the Nurses and Doctors during his stay in Children’s ward. I will ensure all staff see the posting.

I am sorry that all of your experience was not positive. As you will be aware not taking hot drinks in to the room with children is for safety but staff should have made you aware of the parents’ sitting room which has hot and cold drinking facilities and a microwave. Staff would have been only too happy to look after your wee boy to allow you to get food and drink or to have a much needed break and use the other facilities available in the hospital. I have discussed this with the ward manager and she will ensure staff make parents aware of this.

We will also address the name band falling off and ensure bands are replaced promptly using the appropriate size and are secure when applied especially on small wrists.

I hope your wee boy continues to keep well and would like to wish you and your family a lovely time over the festive season.

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