"Phone rings out - every time!"
About: Horsham Hospital / Physiotherapy Horsham Hospital Physiotherapy RH12 2DR
Posted by Bethan (as ),
I had a physio appointment at Horsham Hospital in late November, there was no receptionist so I was asked to ring up the next day to book my next appointment for two weeks time.
I tried to ring on the Friday and the phone was either engaged or rang out. Eventually I left a message asking to be called back. I started to try to get through again on Monday, then Tuesday - as you can see there is a pattern emerging.
I have been trying to get through to the physio department for over a week now - and the majorty of the time the phone just rings out and the message bank is full. Even when I left a message my call wasn't returned. Therefore a week later I still do not have another physio appointment booked it.
I think this is completely unacceptable that there is a lack of receptionists which mean a week after my last physio appointment I have been unable to book a follow up appointment.