"The health worker showed incredible skill and had a pleasant, reassuring manner"

About: Community Health Services / Phlebotomy

(as the patient),

When I attended Rosehealth Clinic for blood tests ordered by my GP, I was slightly nervous (as I think many people are) about the process. The health worker who administered the test (Hestey! ) showed incredible skill and had a pleasant reassuring manner. I considered phlebotomy admin to be a very responsible task and would like to think that those who excel at this task should have their skills recognised.

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Response from Katherine Earlam, PALS Officer, 5 Boroughs Partnership NHS Trust

Thank you for taking the time to provide us with feedback. We aim to provide an efficient, safe service and will ensure your comments are relayed to the team concerned.

Louise Johnston

Business Manager for Nursing Services

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