"Long wait for appointment at QMC"

About: Queen's Medical Centre / Gastroenterology

(as the patient),

The new treatment centre at the QMC provides a hugely improved patient environment. However, on this day the doctors in the clinic were evidently very busy because of the build up of patients at the reception area. I was fortunate to have a seat, but waited for well over 1 hour before I was called through to the doctor's room. The consultation session was excellent and provided me with much assurance.

I do understand that doctors are busy and that clinics can run late. However, had I been informed of the 1 hour delay at arrival, I could have waited elsewhere.

Could a system be introduced whereby patients are informed on arrival of possible delays?

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