"Delayed appointments"

About: Doncaster Royal Infirmary / Dermatology

(as the patient),

On the 19/03/09 I went for an appointment to see the doctor for dermatology problem. The doctor sent for an appointment at the Montague Hospital and I was instructed to ring after five days. So I rang on the 25/03/09 and informed that no appointments were available and that I should ring again in 14days, if no appointment was received. I then rang on the 07/04/09 and was advised to ring my doctor. I rang on the 10/04/09 and I left a message for the doctor, as he was busy. The doctor rang me in the afternoon to say he had rung Montague Hospital. The lady in charge was apparently on holiday and two other ladies did not know what to do. So the doctor submitted a second request. On the 14/04/09 I received a phone call from DRI and an appointment was arranged for 18/04/09. I attended the DRI on that date and the appointment only took two minutes. I am now awaiting an appointment for the removal of a benign cyst.

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Response from Doncaster Royal Infirmary

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