"My child's delayed diagnosis"

About: Lister Hospital / Ear, Nose and Throat

(as a parent/guardian),

My daughter is 14. She had grommets as a baby. We weren't given enough warning about possible side effects. We knew as a toddler she couldn't hear, the nursery, and health visitor and then the primary school agreed. She had speech therapy from 2. 5 years old. Why then would the local consultant refuse to accept our views and say she had no problem. Shouldn't my daughter be entitled to compensation but we don't know how to go about this. Thankfully we eventually asked for a second opinion and she now has two hearing aids and is at a special school but that's never going to make up for her lost education.

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Response from Peter Gibson, Associate Director, Public Affairs, East and North Hertfordshire NHS Trust

We're really sorry that you believe that the Lister's ear, nose and throat (ENT) team failed your daughter. Given the time that has lapsed, it's probably very difficult to follow this up as a formal complaint investigation now, but if you are happy to email us at generalenquiries.enh-tr@nhs.net, we're happy to see what might be possible. We hope that you give us that chance.

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