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The receptionist was watching a dvd

Posted By markw123

"The receptionist was watching a dvd"

About: Heartlands Hospital / General surgery

(as the patient),

The receptionist was watching a dvd in the ultrasound department. Is this normal and acceptable?

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Responses

Response from Matthew Cooke, Deputy Medical Director, Heart of England Foundation Trust 10 years ago
Matthew Cooke
Deputy Medical Director,
Heart of England Foundation Trust

Submitted on 26/11/2014 at 22:23
Published on Care Opinion on 27/11/2014 at 11:47

Mark

This certainly does not sound normal or acceptable. Occasionally we use educational DVDs but would not expect this to be watched when on reception duties. I will contact the manger of the ultrasound department and ask them to follow this up.

If you would like to contact me directly then please e-mail at matthew.cooke@heartofengland.nhs.uk

Thank you for taking the time to give this feedback and I am sorry you did not get appropriate service.

Matthew

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