"The receptionist was watching a dvd"

About: Heartlands Hospital / General surgery

(as the patient),

The receptionist was watching a dvd in the ultrasound department. Is this normal and acceptable?

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Response from Matthew Cooke, Deputy Medical Director, Heart of England Foundation Trust


This certainly does not sound normal or acceptable. Occasionally we use educational DVDs but would not expect this to be watched when on reception duties. I will contact the manger of the ultrasound department and ask them to follow this up.

If you would like to contact me directly then please e-mail at matthew.cooke@heartofengland.nhs.uk

Thank you for taking the time to give this feedback and I am sorry you did not get appropriate service.


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